*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests. Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. We only allow working Service Animals, in accordance with the American with Disabilities Act (ADA). Yes, for Service Dogs No, for therapy dogs. An order can be looked up by order number, or purchaser name, or email, or phone number. If you do arrive on site without the ticket PDF it is a risk that you may not have an order reservation, and if we are sold out you will not be permitted entry. We strongly recommend getting the tickets resent prior to your visit to ensure that your order was processed. Please reach out to the Reservation Center to ask for the tickets to be resent: Phone: 80 or email (if visit is more than 7 days away): Be sure to include the name, email and phone number associated with your purchase. If you do not find it, you can contact us to resend your tickets. If the charge was fully processed, and you do not receive the order email, then check your junk/spam folder. If the charge is in “Pending” status, that might mean that the transaction was not completed and there is no order made. Please first check to confirm that the purchase was completed on your credit card.

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